Frequently asked questions
When is the clinic open?
Every day from 11:00 to 20:00, at Jl. D. Tondano No.7A, Bendungan Hilir, Tanah Abang, Central Jakarta.
How do I book?
Pick a treatment and an open time on the Booking page, or chat with us on WhatsApp at 0811-596-864. Confirmation and reminders come by WhatsApp.
Do I need a doctor consultation first?
Before any treatment, our doctor or team checks your skin first. A doctor consultation is Rp150.000 and is included in the treatment price if you go ahead the same day. The doctor makes the final decision.
When and how do I pay?
You pay at the clinic after the treatment, by QRIS, debit or credit card, cash or bank transfer.
Can I reschedule or cancel?
Rescheduling and canceling cost nothing. Use the link in your WhatsApp confirmation, or chat with us.
Do I need to pay a deposit?
No, but we recommend it so your slot is held.
Can I get a refund?
Payments are not refunded. That is why rescheduling and canceling before your treatment cost nothing.
What is the membership?
We have a membership for patients who visit regularly. It costs Rp100.000, and our team explains what it includes at the clinic.
Are results guaranteed?
Results differ for everyone, and some treatments need more than one session. The doctor will explain what to expect before the treatment.
Can I have a treatment at home or at the office?
Yes, our K Young ke Anda (KYA) service, where we come to you, has just started. The menu and prices are not fixed yet, so please ask us on WhatsApp first.
How is my data protected?
The website only keeps your first name, WhatsApp number, treatment and time. The data is encrypted. Booking data is deleted 90 days after your appointment; your name, number and booking history stay in the clinic patient list. How long they are kept and other details are in the Privacy Policy.
Something else? Chat with us on WhatsApp.
Ask on WhatsApp